Question 1

What is Cloudhooks?

Accepted Answer

Cloudhooks is a Shopify app that lets you run custom JavaScript code when Shopify events happen — without hosting a webhook server. When an order comes in, you can send it to your backend. When a customer registers, sync them to your email platform. Cloudhooks handles the webhook infrastructure, logging, and retries automatically.

Question 2

How is Cloudhooks different from Shopify Flow?

Accepted Answer

Shopify Flow automates tasks within Shopify using a no-code builder. Cloudhooks gives you code-level flexibility: you can write JavaScript, make HTTP requests to any external API, run Shopify GraphQL mutations, and connect to systems Flow can't reach — ERPs, custom backends, payment processors. If Flow's built-in actions aren't enough, Cloudhooks is the next step.

Question 3

Do I need a server or DevOps experience to use Cloudhooks?

Accepted Answer

No. Cloudhooks runs your JavaScript in a managed cloud environment — no server to provision, no SSL certificates, no deployment pipeline. You write the logic; Cloudhooks handles execution, error handling, logging, and retries. You can deploy your first automation in minutes.

Question 4

What Shopify events can I trigger hooks on?

Accepted Answer

Cloudhooks supports 30+ Shopify webhook topics including orders, customers, products, inventory, fulfillments, and refunds. If Shopify fires it, you can catch it. You can also receive events from external systems via HTTPS endpoint triggers with multiple authentication methods.

Question 5

How does Cloudhooks pricing work?

Accepted Answer

The first 100 actions per month are free. Actions 101–50,000 cost $0.01 each; above 50,000 they are $0.005 each. There is no subscription fee and no minimum. Most stores pay well under $20/month. Shopify displays a $500/month spending cap on the authorisation screen — that is a platform-imposed limit, not your actual bill.

Question 6

How do external triggers work?

Accepted Answer

External triggers create HTTPS endpoints for receiving events from outside Shopify — Stripe payments, warehouse systems, or any third-party service. They support Bearer, API Key, Basic Auth, and HMAC authentication.

Question 7

What about environment variables?

Accepted Answer

Full support for store and hook-level env vars accessible via context.env. Store credentials securely and deploy the same code across multiple environments.

Question 8

What's the execution timeout?

Accepted Answer

Hooks have a 30-second timeout — more than enough for standard integrations. For special requirements, limits can be adjusted based on your specific use case.

Question 9

Can I use npm packages?

Accepted Answer

For security and performance, we provide curated utilities via hookUtils (crypto, etc). Core integration capabilities are built-in: HTTP client (Axios), Shopify API, email, PostgreSQL.

Question 10

Is there a local development environment?

Accepted Answer

No, and that's by design. Our cloud sandbox is faster than any local setup. Write, test, and debug in the same environment where your code will run.

Question 11

How do rate limits work?

Accepted Answer

External triggers support 200 requests/minute, 1,000 requests/hour, and 5,000 requests/day. Contact us if you need higher limits.

2025-10 is the lowest-supported Shopify API version

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